Payment and Shipping

WHICH PAYMENT OPTIONS ARE AVAILABLE?

For domestic deliveries (Germany) the following payment options are available:
- Payment via transfer
- Payment via credit card
- Payment via PayPal
- Payment via Sofort Überweisung (immediate transfer)


For deliveries to foreign countries we offer the following payment options:
- Payment via transfer
- Payment via credit card
- Payment via PayPal
- Payment via Sofort Überweisung (immediate transfer)

FURTHER DETAILS ON PAYMENT

If the payment is made via credit card, your credit card is debited in conjunction with the conclusion of the contract.

OUR BANK ACCOUNT

Account name: F91 Studios GmbH
BIC: DEUTDEBBXXX
IBAN: DE38 1007 0000 0052 5915 00

WHICH COUNTRIES DO YOU SHIP TO?

We are currently shipping to the following countries:
Germany, (free shipping) United Kingdom, Austria, Netherlands, Belgium, Poland, France, Italy, Spain, Denmark, Czech Republic, Hungary, Slovakia, Luxemburg, Slovenia, (costs of shipping 9,90€) Bulgaria, Croatia, Estland, Finnland, Grece, Ireland, Latvia, Lithuania, Portugal, Romania, Malta, Sweden, Zyprus.( costs of shipping 19,90€) 

Your country is not in the list?
We are glad to find a fitting solution for you !
Therefore please contact our customer service:
E-Mail: support(at)farinaopoku.com
Telephone: +49 30 555 72 59 79

WHICH KIND OF SHIPMENTS DO YOU OFFER?

DHL
We ship all our parcels with our logistics partner DHL.
As soon as your order leaves our warehouse, you will receive an e-mail stating your DHL tracking number, with which you can track your order online.

DHL PACKING STATION
We deliver to DHL packing stations.
Please be aware that big parcels might not be able to fit into your parcel box. In this case your parcel will taken to a branch of Deutsche Post, where you can pick it up. 

HOW MUCH ARE THE SHIPPING COSTS?

Please find the shipping cost in the following list:

Zone 1 -  shipping free of charge for following countries:  Germany .

Zone 2 - 9,90€ for following countries: United Kingdom, Austria, Netherlands, Belgium, Poland, France, Italy, Spain, Denmark, Czech Republic, Hungary, Slovakia, Luxemburg, Slovenia.

Zone3 - 19,90€ for following countries: Bulgaria, Croatia, Estland, Finnland, Grece, Ireland, Latvia, Lithuania, Portugal, Romania, Malta, Sweden, Zyprus.

 

HOW LONG DOES SHIPPING WITHIN GERMANY TAKE?

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 1 - 3 days !
If there is a delay in shipping we will inform you via e-mail.

HOW LONG DOES SHIPPING TO FOREIGN COUNTRIES TAKE?

Deliveries abroad shall be made within 3 - 5 days from conclusion of contract (if advance payment agreed from the date of the payment instruction) !
If there is a delay in shipping we will inform you via e-mail.

DELIVERY PERIODS

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 1 - 3 days, for deliveries abroad within 3 - 5 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).

Please note that deliveries are not made on Sundays and other holidays.